Renaissance Orlando Privacy Policy

We understand that making purchases online involves a great deal of trust on your part. We take this trust very seriously, and make it our highest priority to ensure the security and confidentiality of the personal information you provide to us. Please read the following policy to learn about our privacy practices. By visiting our website, Renaissance Orlando, you are accepting the practices described herein.

• What information we collect from you
• How we use your information
• With whom we share your information
• Your choices with respect to the collection and use of your information
• How we protect your information
• Children's privacy
• External links
• Changes to this Privacy Policy
• How you can contact us

What information we collect from you

• In General. We receive and store any information you enter on our website or give us in any other way. This includes information that can identify you ("personal information"), including your first and last name, telephone number, postal and e-mail addresses, and, in some cases, billing information (such as credit card number, cardholder name, and expiration date). You can choose not to provide information to us, but in general some information about you is required in order for you to purchase activities or services; participate in a survey, sweepstakes or contest; ask us a question; or initiate other transactions on our site.
• Automatic Information. We automatically collect some information about your computer when you visit Renaissance Orlando. For example, we will collect your IP address, Web browser software (such as Netscape Navigator or Internet Explorer), and referring Web site. We may also collect information about your online activity, such as activities viewed and purchases made. One of our goals in collecting this automatic information is to help customize your user experience.
• Cookies and other Web Technologies. When you visit Renaissance Orlando, we may assign your computer a "cookie" (a small, unique identifier text file). You can always choose not to receive a cookie file by enabling your Web browser to refuse cookies or to prompt you before accepting a cookie. Please note that by refusing to accept a cookie, you may not be able to access some travel related tools offered by Renaissance Orlando.
• Information Collected by Third-Party Advertising Companies. Third-party advertisers may use cookies and other technologies (such as Web beacons or single-pixel gifs) to measure the effectiveness of their ads and to personalize advertising content on Renaissance Orlando. We do not have access to or control over cookies or other features that they may use, and the information practices of these advertisers are not covered by this Privacy Policy. You can find out more about third-party advertisers and explore the option of not having this information collected by clicking here.

How we use your information

Expedia Local Expert uses sensitive billing information (such as credit card number, cardholder name, and expiration date) for the purpose of completing the activity purchases you conduct on our site. We use other information about you for the following general purposes: to provide you with the activities and services you request; to provide you with activity confirmations and updates; to process bills; to communicate with you in general; to respond to your questions and comments; to measure interest in and improve our products, services, and website; to notify you about special offers and products or services that may be of interest to you; to otherwise customize your experience with Expedia Local Expert; to reward you as part of any reward and recognition program that you choose to join; to solicit information from you, including through surveys; to resolve disputes, or troubleshoot problems; to prevent potentially prohibited or illegal activities; to enforce our Terms of Use; and as otherwise described to you at the point of collection.

Please review "Your choices with respect to the collection and use of your information" below.

With whom we share your information

Renaissance Orlando may share your information with the following entities:

• Suppliers, such as activity providers who fulfill your reservations. All services throughout Renaissance Orlando that are provided by a third-party supplier are described as such. Please note that these suppliers may also contact you as necessary to obtain additional information about you or to facilitate your travel reservation.
• Third-party vendors who provide services or functions on our behalf, including credit card processing, business analytics, customer service, marketing, distribution of surveys or sweepstakes programs, and fraud prevention. These companies have access to personal information needed to perform their functions but are not permitted to share or use the information for any other purpose.
• Business partners with whom we may jointly offer products or services. You can tell when a third party is involved in a product or service you have requested because their name will appear with ours. If you choose to access these optional services, we may share information about you, including your personal information, with those partners. Please note that we do not control the privacy practices of these third-party business partners and recommend that you evaluate their practices before deciding to provide your personal information.
• Within the family of Expedia companies. Premiere Getaways, Inc., a Hawaii corporation does business as both Expedia Local Expert and Premiere Getaways, Inc. and is a subsidiary of Expedia, Inc., a Washington corporation. Sharing your information with some of our U.S. corporate affiliates, including Expedia.com, Hotels.com, TripAdvisor, Hotwire, and Classic Vacations, as well as international corporate affiliates such as Expedia.uk and Expedia.de, enables us to provide you with information about special travel-related and other products and services which might interest you. To the extent that our corporate affiliates have access to your information, they will follow practices that are at least as restrictive as the practices described in this Privacy Policy. They will also comply with applicable laws governing the transmission of promotional communications and, at a minimum, give you an opportunity in any commercial e-mail that they send to choose not to receive such e-mail messages in the future.

We may also share your information:

• In response to subpoenas, court orders, or other legal process; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases we reserve the right to raise or waive any legal objection or right available to us.
• When we believe it is appropriate to investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property or safety of Expedia Local Expert, our customers, or others; and in connection with our Terms of Service and other agreements.
• In connection with a corporate transaction, such as a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.

Other than as set out above, you will be notified when personal information about you will be shared with third parties, and you will have an opportunity to choose not to have us share such information.

We also may share aggregate information with third parties, including advertisers and investors. For example, we may tell our advertisers the number of website visitors or the most popular vacation destinations. This information does not contain any personal information and is used to develop content and services that we hope you will find of interest.

Your choices with respect to the collection and use of your information

• As discussed above, you can choose not to provide us with any information, although it may be needed to purchase activities or to take advantage of certain features offered on Renaissance Orlando.
• The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Please note you will not be able to access some portions of our site if you delete cookies altogether.

How we protect your information

We want you to feel confident about using Renaissance Orlando to plan and purchase your activities, so we are committed to protecting the information we collect. While no Web site can guarantee security, we have implemented appropriate administrative, technical, and physical security procedures to help protect the personal information that you provide to us. For example, only authorized employees are permitted to access personal information, and they only may do so for permitted business functions. In addition, we use encryption when transmitting your sensitive personal information between your system and ours, and employ firewalls and intrusion detection systems to help prevent unauthorized persons from gaining access to your information.

Children's privacy

Renaissance Orlando does not sell activities or other services for purchase by children. If you are under 18, you may use Renaissance Orlando only with the involvement of a parent or guardian. Should a child whom we know to be under 13 send personal information to us, we will use that information only to respond directly to that child to inform him or her that we must have parental consent before receiving his or her personal information.

External links

If any part of the Renaissance Orlando Web site links you to other Web sites, those Web sites do not operate under this Privacy Policy. We recommend that you examine the privacy statements posted on those other Web sites to understand their procedures for collecting, using, and disclosing personal information.

Changes to this Privacy Policy

Renaissance Orlando may update this Privacy Policy in the future. We will notify you about material changes to this Privacy Policy by sending a notice to the e-mail address you provided to us or by placing a prominent notice on our Web site.

How you can contact us

If you have questions about our Privacy Policy or your activity planning or purchases, please e-mail us at info@localexpert.com. You may also call 1-888-347-1157 or +1 (407) 352-8900 to speak to a representative personally.